Terms and conditions of use

Who Are We?

Alison Gardiner Designs Limited. Registered in England 6716736. Registered VAT number 639 9517 86. Registered Office: Alison Gardiner Designs Limited, Southsea, PO5 3DU, UK.

Any transaction you enter into with us through our website is entered into with Alison Gardiner Designs Limited. Information you provide to us either on the www.alisongardiner.co.uk website, by e-mail or through any other means of communication is held by Alison Gardiner Designs Ltd.

Accessing the Alison Gardiner website means that you automatically agree to the following terms and conditions. Ifyou do not agree to them, please do not use our website and leave it immediately.

The Website

We may change the Alison Gardiner website and correct, or update, information (including product information) at any time- without prior notice. Except with regard to the descriptions of products and services available for order, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

You access our website entirely at your own risk. We do not represent or warrant that the material contained herein, any of the functions of the website and the server will operate without interruption or delay or will be error- free, free of any defects, viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

Customer Service and Order Line

Alison Gardiner and her team will be delighted to help you place an order over the telephone, advise on the range of products we offer on our website and help you with queries about payment. The telephone line is open working hours, Monday to Friday (excluding UK public holidays). Please call 023 92 755 378.

Ordering

Alison Gardiner Designs has taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.

Before you place an order please read the following information on Pricing Policy, Product Availability, Payment, Delivery Charges and Returns Policy. These pages form an important part of our terms and conditions.

By submitting an order to us through our website you represent and warrant that the payment details provided arevalid and correct and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to.

Pricing Policy

All prices shown on the website that are in £ Sterling, are inclusive of VAT at 20%, where applicable, and may change from time to time. Please note that VAT is not charged on orders delivered outside of the European Union VAT Zone. This includes the Channel Islands. We reserve the right to change prices if there is a change to the rate of VAT and do our best to ensure that prices are correctly shown. However, very occasionally, an error may occur. In this unlikely eventuality, we will attempt to contact you at the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.

If you are viewing our products in Euros or US Dollars, then please be aware that the prices shown are based on the current exchange rate at that time. This means that during the payment process you may notice the prices change slightly, and the exact price of the items is what is confirmed to you at the end of the payment process. 

Product Availability

All of the products featured on our website have been carefully selected for online shopping. If an item sells out we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order.

If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that it replaces. Substitutions are, of course, only made with the customer’s prior consent.

Delivery Charges

Delivery charges can be found on the delivery and returns page. We aim to process your order within 48 hours (for orders received Monday to Friday) and deliver items in stock within 2-3 working days to most UK mainland addresses. Orders for the Highlands and Islands of Scotland, Northern Ireland and the Channel Islands will take 3-5 working days: orders can be delivered to your home, place of work or any other address you wish to specify.

Payment

We accept PayPal, Visa, Eurocard MasterCard, American Express, Delta, Maestro (Switch) and Solo.

Returns Policy

Please see our ‘Returns and Deliveries’ page.