Governing Law: England & Wales
Last updated: 5 March 2026
General
1. About Us
1.1 Company: Alison Gardiner Designs Ltd (“we”, “us”, “our”).
1.2 Registered office:
Alison Gardiner Designs Ltd
Times Square Building
Caroline Street
Stoke-on-Trent
ST3 1DB
United Kingdom
1.3 Company number: 06716736
1.5 Contact: [email protected] or call +44 023 92 755 378
1.6 Website: www.alisongardiner.com
2. Scope of These Terms
2.1 These Terms apply to the sale of our products to customers in the United Kingdom, Europe (including EU & EEA), United States, Canada and other countries that we from time to time sell to, via our website, email, phone, or via an appointed representative.
2.2 Separate terms may apply to bespoke/custom orders which will be agreed at time of order.
2.3 For consumers, statutory rights are not affected. For business customers, these Terms override your own terms.
3. Order Placement, Amendment & Contract Formation
3.1 To place an order, you (the buyer) must hold a registered and active trading account with Alison Gardiner Designs Ltd.
3.2 To hold an active trading account, a trade application form must be completed and submitted prior to any trade. Trade applications can be completed online. All trade applications are subject to approval. The Customer warrants and represents that it is a commercial (as opposed to consumer) entity, and will comply with the terms and conditions set out within the application process and the agreement herein.
3.3 Orders can be placed online, by email, telephone or via a representative.
3.4 Orders are subject to a minimum order value. This is currently £150 for GBP customers, €200 for EUR customers, and $300 for USD customers (excluding any delivery charges or special charges).
3.5 After you place an order, you will receive an email acknowledging receipt, but please note that this does not mean your order has been accepted. Acceptance takes place as described in clause 3.6.
3.6 Your order is accepted when we send you an order confirmation email. At that point, a contract between you and us is formed. Please review the Sales Order carefully. You are responsible for ensuring that all details in your order are complete and accurate.
3.7 Once an order is confirmed it can only be amended with written authorisation from the Company. Contact our customer services team by telephone or email to request an amendment.
3.8 If we cannot accept your order, or are unable to supply the Goods for any reason, we will inform you by email and will not process your order. If you have already paid, we will refund the full amount including any delivery costs charged as soon as possible.
3.9 The Buyer may not cancel any order after it has been accepted by the Company, except with the Company’s prior written agreement.
3.10 Where the Company agrees to a cancellation, the Buyer shall be liable for:
(a) all costs, charges, and expenses incurred by the Company up to the date of cancellation; and
(b) any applicable restocking fee, typically 20% of the order value, unless otherwise agreed in writing.
3.11 The Company endeavours to fulfil all orders in full. If certain items are unavailable, the Company will proceed to ship the available portion once it represents at least 80% of the total order value. Any remaining items will automatically be transferred to a subsequent order, if one exists, unless alternative instructions are provided. In the absence of a subsequent order, the Company will determine whether the remaining items should be back-ordered or cancelled.
3.12 For orders requiring payment before shipping, payment must be made within 14 days of notice that the order is ready for dispatch. Failure to pay within this period may result in cancellation of the order at our discretion.
3.13 Title to the Goods transfers to the Buyer only once full payment has been received.
3.14 Orders for bespoke or personalised Goods may not be cancelled under any circumstances.
3.15 The Company reserves the right to cancel an order at any time if the Buyer fails to comply with these Terms, does not pass a credit or due-diligence check, becomes insolvent, or if the Goods become unavailable. Any payments received for cancelled orders will be refunded, except where the cancellation results from the Buyer’s breach or fault.
3.16 The Company may reject or cancel any order in circumstances including, but not limited to, administrative or pricing errors, stock unavailability, or reasonable concerns relating to fraud or misuse.
3.17 All stated delivery, order, and back-order dates are provided for guidance only and shall not constitute a binding commitment. Such dates are estimates and may be subject to change.
3.18 A Permitted Reserved Platform Reseller is a reseller that has received the Company’s prior written permission to list and sell the Goods on the Reserved Platforms as defined in Clause 10.
4. Prices, Taxes & Currencies
4.1 Prices may be displayed in GBP, EUR, or USD, depending on the location of the customer. The applicable currency will be indicated at the point of sale.
4.2 United Kingdom: For business customers, prices are exclusive of VAT and VAT will be applied at the prevailing rate. Prices displayed to consumer customers include VAT.
4.3 EU/EEA: VAT treatment will vary depending on the Buyer’s location and VAT status. Import duties, customs charges, or other taxes may apply and are the Buyer’s responsibility unless otherwise stated.
4.4 United States: Goods shipped to customers in the United States are supplied on a Delivered Duty Paid (DDP) basis, meaning duties and import charges are covered by the Company unless expressly stated otherwise.
4.5 Customers outside the UK, EU/EEA, and US: Import taxes, duties, and related charges may be payable by the Buyer upon importation. Buyers should confirm applicable requirements with their sales representative or local customs authority.
4.6 The Company reserves the right to correct pricing errors. In such instances, the Company may cancel the affected order and issue a refund for any amounts already paid.
5. Payment
5.1 Payment methods vary by region:
- United Kingdom (GBP): BACS transfer; Credit Card (a processing fee of 2% of the total amount payable will be applied).
- United States (USD): ACH transfer, Credit Card, Wire Transfer.
- European Union (EUR): SEPA transfer; Credit Card (a processing fee of 2% of the total amount payable will be applied).
5.2 Unless trade credit terms have been formally agreed in advance, all payments must be received in full prior to shipment of the Goods.
5.3 The Company may conduct fraud screening or verification checks on any transaction and may request additional information where necessary to validate payment.
5.4 Refunds will be issued using the same payment method originally used, unless otherwise required by law or mutually agreed in writing.
6. Shipping, Delivery & Risk
6.1 Shipping charges will be displayed at the point of order placement, either through the online platform or on the Sales Order.
6.2 If the specified delivery location incurs a carrier surcharge (such as a remote-location fee), this surcharge will be added to the Buyer’s charges once the Company is notified by the carrier.
6.3 Any additional charges levied by the carrier as a result of the Buyer’s actions, omissions, or failure to provide relevant information may be passed on to the Buyer. These may include redelivery fees, storage fees, carrier surcharges, and any other fees arising from circumstances attributable to the Buyer.
6.4 Delivery options, lead times, and estimated arrival dates are for guidance only and do not constitute a guaranteed commitment by the Company.
6.5 Risk of loss or damage to the Goods transfers to the Buyer upon delivery to the delivery address or designated carrier, as applicable.
6.6 The Company shall not be liable for any delay or failure to deliver the Goods caused by events or circumstances beyond its control.
7. Consumer Cancellations & Returns (Distance Sales)
7.1 Customers located in the United Kingdom and the European Union who qualify as consumers under applicable law are entitled to a 14-day cancellation (cooling-off) period. This right does not apply to personalised, customised, or made-to-order products.
7.2 Cancellation requests must be submitted by email to the Company’s designated contact address.
7.3 All returns must be sent to the following address, unless otherwise instructed in writing:
Alison Gardiner Designs Ltd
Times Square Building
Caroline Street
Stoke-on-Trent
ST3 1DB
United Kingdom
7.4 Refunds will be processed within 14 days of the Company receiving the returned Goods, provided they meet the return requirements set out in these Terms.
7.5 For US consumers, the Company voluntarily offers a cooling-off period on the same terms as outlined above, except where prohibited by local law.
8. Faulty or Misdescribed Goods (All Customers)
8.1 The Buyer must notify the Company of any damaged, defective, or incorrect Goods as soon as reasonably practicable and must provide clear photographic evidence to support the claim.
8.2 For consumers in the United Kingdom, the statutory rights and remedies provided under the Consumer Rights Act 2015 apply.
8.3 For consumers in the European Union, all mandatory statutory guarantees and consumer protections applicable in the consumer’s country of residence shall apply.
8.4 For consumers in the United States, applicable rights and remedies available under relevant federal and state consumer protection laws will be upheld.
8.5 For business customers, the Company’s liability is limited, at its discretion, to the repair or replacement of the Goods, or the issuance of a refund.
9. Product Information & Availability
9.1 The Company takes reasonable care to ensure the accuracy of product descriptions; however, minor variations in specifications, dimensions, or appearance may occur.
9.2 Colours, finishes, and materials may vary slightly between production runs due to manufacturing processes and industry tolerances.
9.3 Product availability is subject to change at any time, and the Company does not guarantee that any item will remain in stock or available for order.
10. Reserved Platforms
10.1 Unless you are a Permitted Reserved Platform Reseller, the Goods may not be listed on any of the platforms referred to in clause 10.3 below (the “Reserved Platforms”). This list may be updated from time to time.
10.2 You must refrain from “actively selling” (as defined in The Competition Act 1998 (Vertical Agreements Block Exemption) Order 2022) to the Reserved Platforms, which have been reserved to us. Failure to do so would be considered a material breach of these Terms.
10.3 The current list of Reserved Platforms is:
- All Amazon entities (e.g. amazon.co.uk, amazon.com, amazon.ca, etc.)
- eBay
- Etsy
- Poshmark
- TikTok Shop
- Walmart Marketplace
11. Intellectual Property
11.1 All intellectual property rights in and relating to the Goods, including but not limited to artwork, designs, trademarks, and associated materials, shall remain the exclusive property of the relevant rights holder, which may include Alison Gardiner Designs Ltd, Alison Gardiner, Coppenrath Verlag GmbH & Co. KG, or Mamelok Papercraft, depending on the specific product.
11.2 The Buyer shall not copy, reproduce, distribute, modify, or otherwise use any intellectual property for commercial purposes without the prior written permission of the applicable rights holder.
11.3 For custom commissions or bespoke work, all intellectual property rights shall remain with the Company unless a written assignment of rights has been expressly agreed between the parties.
12. Liability
12.1 Nothing in these Terms shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by its negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot be limited or excluded under applicable law.
12.2 Consumers: The Company’s liability is limited to losses that arise directly and foreseeably from the Company’s breach of these Terms or from its failure to exercise reasonable care and skill. The Company shall not be liable for any losses caused by events outside its reasonable control, nor for any business-related losses, including loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 Business customers:
(a) All warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
(b) The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or business interruption.
(c) The Company’s total aggregate liability arising out of or in connection with the supply of the Goods, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price paid for the Goods giving rise to the claim.
13. Compliance, Import/Export and Sanctions
13.1 The Company shall be responsible for compliance with all applicable export laws and regulations in the country of dispatch and, where the Goods are supplied on a Delivered Duty Paid (DDP) basis, for the payment of any import duties, taxes, and customs charges required to deliver the Goods to the Buyer.
13.2 The Buyer shall be responsible for complying with all local laws, regulations, and requirements applicable to the resale, distribution, storage, marketing, and use of the Goods in its territory.
13.3 The Buyer shall not sell, supply, or transfer the Goods to any country, person, or entity that is subject to trade sanctions, embargoes, or export restrictions imposed by the United Kingdom, the European Union, or the United States. The Buyer shall indemnify the Company for any loss arising from a breach of this clause.
13.4 If, due to sanctions, customs restrictions, regulatory changes, or any other circumstances outside the Company’s reasonable control, the Company is unable to deliver the Goods to the Buyer under a DDP arrangement, the Company may suspend delivery or cancel the order and shall refund any amounts paid for undelivered Goods.
14. Data Protection & Privacy
14.1 We handle all personal data in accordance with UK GDPR, EU GDPR, and applicable US privacy laws to ensure your information is protected at every stage.
14.2 For full details on how we collect, use, and safeguard your data, please refer to our Privacy Notice.
15. Force Majeure
15.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay results from any event, circumstance, or cause beyond its reasonable control (“Force Majeure Event”). Force Majeure Events include, without limitation, acts of God, natural disasters, fires, floods, epidemics or pandemics, war, terrorism, civil unrest, strikes or industrial disputes, supply chain failures, transportation disruption, raw material shortages, power outages, cyber-attacks, or any actions or restrictions imposed by governmental or regulatory authorities.
15.2 During a Force Majeure Event, the Company’s obligations shall be suspended for the duration of the disruption and extended for a reasonable period thereafter to allow the Company to resume performance.
15.3 If a Force Majeure Event continues for 30 consecutive days, the Company may, at its sole discretion, cancel or suspend any orders not yet delivered, without liability of any kind. The Buyer may cancel affected undelivered orders only upon providing written notice and only where the Buyer has not contributed to or exacerbated the Force Majeure Event.
15.4 The Company shall have no obligation to source alternative suppliers, materials, or logistics solutions where doing so would result in materially increased costs, operational inefficiency, or unreasonable commercial burden.
15.5 The Buyer shall remain responsible for all charges incurred for Goods already delivered or manufactured prior to the Force Majeure Event, even if subsequent delivery is delayed or prevented.
16. Customer Conduct
16.1 The Company reserves the right to suspend or cancel any order, account, or related services if fraudulent activity, misuse, or other forms of abuse are suspected or detected.
16.2 Any reviews, comments, images, or other content submitted or uploaded by the Buyer must be lawful, accurate, and respectful. Content must not infringe third-party rights, contain offensive or inappropriate material, or otherwise breach applicable laws or these Terms.
17. Governing Law & Jurisdiction
17.1 These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
17.2 Nothing in these Terms affects any mandatory consumer protection rights applicable in the consumer’s country of residence, including any right to bring proceedings in their local courts.
17.3 For business customers, the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms, including non-contractual disputes or claims.
18. Miscellaneous
18.1 The Company may assign, transfer, or subcontract its rights or obligations under these Terms at any time. The Buyer may not assign or transfer any rights or obligations under these Terms without the Company’s prior written consent.
18.2 If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
18.3 No waiver of any right or remedy under these Terms shall be effective unless given in writing. A failure or delay in exercising any right or remedy shall not constitute a waiver of that right or remedy.
18.4 For business customers, these Terms constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the subject matter.
18.5 The Company may update or amend these Terms from time to time. The version in force at the time the order is placed shall apply to that order.
18.6 Any notices required or permitted under these Terms shall be sent to the contact details provided by the parties and shall be deemed delivered when sent by email or other agreed method of communication.
18.7 In the event of any discrepancy between translated versions of these Terms, the English-language version shall prevail.
